Privacy Policy

Standard Prep Tests operates standardpreptests.com from Toronto, Ontario, Canada.

This Privacy Policy explains how we collect, use, store, and protect personal information when you purchase our digital study guides or contact us through our website.

We handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.

We may collect the following information:

• Contact information: Your name and email address.
• Order information: Details of your purchase, including the guides ordered, payment status, and order records.
• Download records: Records relating to your access to and downloads of purchased guides.
• Messages: The contents of messages you send us through our website's contact form.
• Website information: Information collected through cookies and basic website analytics, such as general information about how visitors use our website.

We collect information that is reasonably necessary to operate our business, provide purchased products, and respond to customer requests.

Payments are processed by Stripe, a third-party payment service provider.

We do not see or store full payment card numbers. Stripe handles payment processing under its own applicable terms and privacy practices.

We may receive payment confirmations and transaction-related information needed to manage orders, provide downloads, and maintain our business records.

We use personal information to:

• Process and manage purchases.
• Deliver digital study guides and provide access to the Your Downloads page.
• Maintain order and download records.
• Respond to customer questions and support requests.
• Restore download access when a technical problem on our side prevents access to a purchased guide.
• Identify and correct duplicate charges caused by technical checkout errors.
• Meet applicable legal, tax, and accounting obligations.
• Understand general website usage and maintain our website.

We do not use personal information for purposes unrelated to these activities unless we have an appropriate legal basis or obtain consent where required.

Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand general website usage, and help maintain website security.

We may also use basic website analytics to understand how visitors interact with our website.

The specific cookies and analytics technologies used may change as our website develops. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

We rely on third-party service providers where necessary to operate our website and business. These may include providers involved in payment processing, website hosting, website analytics, and digital file delivery.

These providers may process personal information as needed to perform their services. Their handling of information is also subject to their applicable terms and privacy practices.

We do not claim that third-party providers are located exclusively in Canada. Information processed by a provider may be handled in another country, subject to applicable law.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, provide customer support, maintain order and accounting records, and meet applicable legal obligations.

Retention periods depend on the type of information and the reason it was collected. We do not assign a single retention period to all information.

When information is no longer reasonably needed and we are not required to retain it, we will take appropriate steps to delete it or otherwise dispose of it securely.

We take reasonable steps to protect personal information against unauthorized access, use, disclosure, alteration, or loss.

However, no website or electronic storage system can be guaranteed to be completely secure. We cannot promise absolute security.

Depending on the applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information, subject to legal and legitimate recordkeeping requirements.
• Ask questions or raise concerns about how we handle your information.

To make a request, contact us through the contact form on standardpreptests.com.

We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

Standard Prep Tests is based in Toronto, Ontario, Canada, and may sell digital study guides to customers in other countries.

If you purchase from outside Canada, your personal information may be processed in Canada or in other countries where our service providers operate. Privacy laws in those locations may differ from the laws that apply where you live.

We handle personal information in accordance with applicable Canadian privacy law and any other legal requirements that apply to our activities.

Our website and study guides are not described as being restricted to a particular age group. We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law.

If you believe a child has provided personal information to us inappropriately, contact us through our website so we can review the matter.

We may update this Privacy Policy from time to time. The current version will be published on our website, with its updated date.

Your continued use of the website after a change does not remove any rights you may have under applicable privacy law.

For privacy questions, access or correction requests, deletion requests, or other concerns about personal information, contact Standard Prep Tests through the contact form at standardpreptests.com.